15,000.00

Our Customer service training starts with Basic, intermediate and advanced level the role played by employees at all level while attending to customers. The course outlines strategies to be implemented to develop and maintain excellence in customer Service that envision the company strategic customer satisfaction with professionalism.

Description

Learning Outcome:

After the successful completion of this training, will enable participant to:

  • To understand the impact their role has on the organization
  • Become more efficient and better equipped to deal effectively with all kinds of customers, such as I rate. hoax or customers with special needs.
  • Application of customer service standards and team synergy
  • Understand the equation: improved customer service + increased customer satisfaction + increased customer loyalty = an increase in profit.

Basic: 4 Days.

Intermediate/Advanced: 3 Days.

 

Who should attend?

 

 

 

 

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