After the successful completion of this training, will enable participant to:
- To understand the impact their role has on the organization
- Become more efficient and better equipped to deal effectively with all kinds of customers, such as I rate. hoax or customers with special needs.
- Application of customer service standards and team synergy
- Understand the equation: improved customer service + increased customer satisfaction + increased customer loyalty = an increase in profit.
Basic: 4 Days.
Intermediate/Advanced: 3 Days.
Who should attend?